Our comprehensive offering of services and support inculde:
Consultancy Services - Before building the network, our group of network consultant engineers will listen and talk to our customer and offer advice on the strategies to be employed to build their network.
Project Management Services - To implement your network, our well-trained and experienced Project Managers ensure that every little detail on the implementation of our customer network is taken care of. Our services are turnkey, ranging from liaising with cabling contractors up to the commissioning and handing-over of the project with proper ISO-based documents.
a. Maintenance services: We offer fixed SLA programs (Service Level Agreements) and flexible Maintenance Agreements. Our options include differing radius coverage, response time, spare coverage as well as days of coverage. We are one of the few network integration companies in the nation that provide our own service canters nationwide, with people hired and trained with the necessary skills to maintain and support our customers on 24 hours basis, if necessary.
b. Technical Services: Services such as installation, testing, free demo, commissioning are parts and parcels of our integration services. We have customer base in installing, and servicing Banking (HQ or Branch Network connectivity), Finance (On-line trading), Oil and Gas industry (Point-of-Sale), Manufacturing (Production monitoring).
Facility Center Services - Our service/data centre in almost all major towns in the country is manned by our staff. These centers have computer rooms for our clients to put their network equipment and run their nodal branch from here. Currently, we have companies dealing with ISPs, financial services, insurance and private networks having their equipment located at such places. DGB rent out such facilities, manage the network and ensure that uptime is always in place and downtime is minimized and monitored on a 24-hr basis.
We have HELPDESK with problem-tracking management system. Our HQ support centre is manned with a "HOTLINE" access to customers who have signed on maintenance contract. Customers are provided with regional centers telephone contact. For customers on 24 hours 7 days maintenance, we provide the customer a mobile phone number and also a pager number for access to our technical personnel on-standby.